Coaching Policies
Important Notes about Working Together
Jess Sherlock (“JS”, or “Jess”) wants you to thrive, both in the Jess Sherlock Product Coaching Community and beyond. To accomplish that, there are just a few policies and terms (the “Policies”) that Jess needs you to adhere to while you’re with Jess and the Jess Sherlock Product Coaching Community. These Policies are not exhaustive. Instead, they provide a snapshot of what to expect during your time with Jess. For all the legalese applicable to our relationship (the “Terms”), please see the full Terms here.
Kindness
Jess strives to create and foster a space in the Community that is open, supportive, and kind to all. We are all at different stages of our journeys. Remembering that you play a critical part of someone’s day is important. Please be kind to others while you are interacting in the Community. Jess encourages you to read the Code of Conduct so you know what to expect during your time with JS.
No Professional Advice
Jess wants to empower you to thrive. With that said, Jess is not a psychotherapist, healthcare provider, tax advisor, attorney, or other licensed professional. Any content or information provided by Jess or in the Community is for informational purposes only. If you have any tax, legal, health, or other questions requiring the guidance of a licensed professional, Jess strongly encourages you to consult with a qualified professional in the applicable field.
Guarantees
Jess believes in you. Toward that end, Jess provides resources to help you take your career in the direction you want. Jess cannot, however, guarantee any specific outcome from your time with JS.
Efforts
Like many things, your success in the Jess Community and Jess Services depends upon how much effort you put in. You understand that you must put effort, time, and energy into your time with Jess to realize meaningful benefits.
Attendance
Jess expects you to do what you say you’ll do, show up when you’re scheduled, and take ownership of your goals and outcomes in this coaching relationship. In honor of our commitment to working together, Jess has a strict 24-hour cancellation policy.
A great deal of energy, time, thought and heart goes into preparing for and being present on your calls with Jess. When you schedule Jess, Jess reserves that time for you and declines requests from other clients. In exchange, Jess promises to be on time and present for your sessions. Of course, if you have a true emergency, Jess will work with you and Jess asks that you do whatever you can to reschedule that session in the same week. For the sake of clarity:
If you are late for a session, you lose that time and we will still end at the previously-scheduled end time.
If you do not appear for a session (i.e., ‘No Show’), you will still be charged in full per your payment schedule and you will lose that session. If you would like to reschedule the session for which you were a No Show, you will need to pay for an additional session.
If you cancel within twenty four (24) hours and desire to reschedule, this will be considered a No Show and you will need to pay for an additional session.
Visibility of Content
One of the wonderful things about our Community is that we can speak openly about challenges we are facing in things like our employment. Please remember, though, that Jess cannot control the actions of others; any content you post visibly could potentially be shared by someone else in the Community with others. Jess is not responsible for any adverse consequences that ensue from someone disclosing information you post outside of the Community. When in doubt, don’t post something visible to Community members that you wouldn’t want to see elsewhere.
Confidentiality
Although Jess cannot guarantee that others will keep confidential the information you post in a visible manner to other community members, Jess strives to keep our communications private. Jess will, however, notify and cooperate with law enforcement or other appropriate agencies where Jess believes you are using JS’s Services or the Community in furtherance of illicit activity. For a full overview of how Jess interacts with your information, please refer to the Privacy Notice.
Payment, Jess Community, & Jess Services
Jess offers a number of service tiers for you to collaborate with JS, the Jess Community, and reach your goals. By accessing the Jess Community or receiving JS’s Services, you are agreeing that these Policies and the Terms apply and that you will comply with them at all times. Please know that Jess may change the offered Jess Services at any time. For an overview of the Jess Services currently offered, please see the website.
IP Rights
It’s really important that you respect the intellectual property rights of Jess and others. We can’t provide you with our Community if you do things like infringe upon third party intellectual property rights or appropriate our content.
Access
Jess needs to keep the lights on. Practically, that means you are not allowed to access JS’s services, Community, or content unless you are paying for that access and otherwise compliant with all terms and conditions operative in our relationship.
Notice
If you have any questions about these Policies or issues with the Community or JS Services, please Contact Us.